Customer Service

Payments

HUNK accepts the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

Shipping

HUNK offers shipping to United States and international customers via USPS Priority Mail and FedEx. We are happy to offer complementary shipping on orders of $200 or more. 

Orders placed online will be fulfilled and shipped within 2 business days. Orders placed Friday to Sunday will be processed the following Monday. Please note, fulfillment times may be slightly longer during sale and holiday periods.

Please email our support team with special requests or shipping needs.

In-Store Pickup

We are happy to offer an in-store pickup option for local customers near our Los Angeles location. Please select in-store pickup at checkout and our support team will email once your order is ready for pickup. Please do not arrive for pickup before we have confirmed your order is ready. You may specify in the order notes if you wish to receive a phone call from our team instead. Please bring a photo ID to verify your order upon pickup.

Orders will be held for pickup in-store for 5 business days. Orders left in-store will be returned for store credit.

Order Status

Once fulfilled, you will receive an email confirmation of order fulfillment along with tracking details. Please contact us if you do not receive an order update within 2 business days.

Please check your tracking details for updates on your order. Contact our service team with any issues regarding your order. Missing packages will be pursued via the carrier's investigation process.

RATES

United States Rates:

HUNK offers complementary USPS Priority Mail shipping on orders of $350 or more. Orders are shipped from California unless stated otherwise. Transit times are estimates and HUNK is not responsible for any carrier service delays.

USPS: 

USPS Priority Shipping (3 - 7 business days) - Free for orders over $200

USPS Priority Shipping (3 - 7 business days) - $10 for orders under $200


FedEx:

FedEx Ground Shipping  (1 - 5 business days) - $10

FedEx  2Day (2 business days) - $25

FedEx Overnight (Next business day) - $40

International Rates: 

HUNK offers worldwide shipping via USPS Priority Mail and Fedex. Shipping rates are calculated at checkout by the carrier. HUNK is not responsible for shipping delays on international orders.

Some regions may qualify for discounted flat rate shipping. Please contact our support team with any questions regarding international shipments. 

International customers may be responsible for duties and import taxes on their orders. Some orders may also experience transit delays due to customs. HUNK is not responsible for payment of any duties and cannot offer accurate rates for these additional charges. In addition, we cannot predict any transit delays on international orders.

Canada

FedEX International Economy (approx 4 business days) - $45

FedEx International Priority (approx 2 business days) - $50

USPS Priority International (approx 4-7 business days) - $25

USPS Priority Express (approx 2-5 business days) - $40

Australia

FedEX International Economy (approx 4 business days) - $45

FedEx International Priority (approx 2 business days) - $60

USPS Priority International (approx 4-7 business days) - $35

USPS Priority Express (approx 2-5 business days) - $55

Japan

FedEX International Economy (approx 4 business days) - $50

FedEx International Priority (approx 2 business days) - $75

USPS Priority International (approx 4-7 business days) - $40

USPS Priority Express (approx 2-5 business days) - $55

United Kingdom

FedEX International Economy (approx 4 business days) - $45

FedEx International Priority (approx 2 business days) - $50

USPS Priority International (approx 4-7 business days) - $40

USPS Priority Express (approx 2-5 business days) - $50

Online Returns and Exchanges

Merchandise in original condition with packaging and tags, is eligible for a return or exchange within 10 days of receipt of order. Returns initiated after 10 days will be considered for store credit on an individual basis.

Refunds will be issued via the original form of payment. HUNK is not responsible for return shipping charges. Please note that original shipping charges and duties from international orders are non-refundable.

Please email hunkintl@gmail.com for a Return Authorization. Always include your order number and full name to facilitate a quick response from our support team. We will not accept returns received without a Return Authorization.

Please return goods to:

HUNK

1830 Taft Ave

Los Angeles, CA 90028

HUNK does not offer price adjustments on markdowns or promotions. All sales are final on markdowns.

 

Please allow 1-3 days for returns to be processed. You will receive an email confirmation once your refund or store credit has been processed. 

To make an exchange, please purchase your new item before returning your original item. Once your exchange order is completed, please initiate a return with our support team. Your return and refund will be processed once received. 

HUNK reserves the right to deny any exchange or return if the merchandise does not meet our return policy requirements.

In-Store Return Policy

Merchandise purchased at our retail store is eligible for exchange or store credit within 7 days of purchase with original sales receipt. Without receipt, all purchases are final sale.

HUNK does not offer offer price adjustments on markdowns or promotions. All sales are final on markdowns, fragrances, beauty, intimates, swim and jewelry. 

Please contact our retail stores with any questions or concerns regarding your purchase.